Refund Policy

Last updated 2026-11-13.

Unused purchases

If you haven't used any of the points you bought, write to us within 7 days of paying and we'll refund the purchase in full.

When something didn't work

An export that stops early charges only for the rows it exported, and a failed AI report gives all its points back, automatically. If that didn't happen, or a file is broken, write to us and we'll fix it or refund it.

Plans

Cancel any time from your account page; the plan stays on until the end of the paid period. A renewal you didn't mean to keep can be refunded within 7 days if none of its points were used.

How

Email support@aicommentexporter.com from the address on your account. Refunds go back to the original payment method; the points they bought are removed.